SENIOR BUYER/CATEGORY SPECIALIST -FM & CORPORATE/SITE SERVICES

"Graduate calibre, CIPS qualified Senior Buyer/ Category Specialist or Category Manager sought by global energy leader."

C£50-58000 (Dependent on Experience) Bonus Excellent Blue Chip Benefits Package

Location: North West (Hybrid Working)

Commutable from Ellesmere Port, Mold, Wrexham, Birkenhead, Wallasey, Chester, Warrington, Runcorn, Widnes, Liverpool, Crewe, Knutsford, Macclesfield, South Manchester, Wigan, Newton le Willows, Leigh, Heywood, Skelmersdale.

This is a permanent career development opportunity for a graduate calibre, CIPS qualified procurement professional to join a global multinational energy environment within its indirect spend area covering corporate and site services. Our client is a multi-site manufacturing/processing and complex matrix organisation.
Our client has an opportunity for a Senior Buyer/Category Specialist for its Indirect Services Category Management team. Specifically, you will support categories such as Corporate & Professional Services, Site Services, Facilities Management, Engineering, MRO, Operational Support and Consumables with tactical and operational buying activities.
The Senior Buyer/Category Specialist will operate as part of a large procurement category management team, and will work closely with national, European and global divisions and business units.

The Role:

• The delivery of agreed category plans through the execution of strategic sourcing projects to meet business partner requirements, maximizing value for our client.
• Contributing to the development of category plans by creating and owning sub-category plans
• Support the development of medium to long range category plans and be able to influence the development of value delivery plans through knowledge of local needs and local supply markets.
• The implementation of strategic sourcing and supplier management activities to deliver in year value as well as using knowledge of local needs and supplier capabilities to contribute to the development of long-range category plans developed using standard company tools and communicated through the appropriate governance models.
• Savings delivery is a critical component of the role and Senior Buyer will be responsible for ensuring the accuracy of reporting and management of value outlooks in standard company reporting tools.
• Collaborate with project specific stakeholders to ensure change management is efficient and effective to guarantee sustainable value delivery.
• Change management is a key challenge in the role and Senior Buyers must have expert influencing and negotiation skills alongside key technical competencies relating to procurement transactional planning, commercial contract management and supplier relationship management.
• Senior Buyers will provide the first line of supplier performance management activities to ensure sustainable and secure supply of goods and services to support ongoing safe and effective operation of facilities.

The Ideal Candidate:

• Will be university degree educated, part or fully qualified CIPS, with previous multinational strategic commercial procurement, buying and sourcing experience ideally within indirect categories, although experience in direct categories would still be of interest.
• Commercial procurement/tactical and strategic buying experience gained within a multinational matrix organisation.
• Currently working as a Buyer, Senior Buyer, Category Specialist or Category Manager for a large matrix organisation.
• Experienced in sourcing, negotiation, and management of £multi million spend categories.
• Experienced in developing strategic category plans.
• A proven track record of working with senior stakeholders across multiple sites.
• Self-starter, with lots of initiative, drive, and ambition to succeed.
• Confidence and capability Must be able to influence at all levels of the organisation through strong relationship management.
• Excellent analytical, research, communication, and presentation skills.
• Excellent team working ability, particularly with suppliers and sourcing managers.
• Ability to develop and manage strong relationships both internally and externally (e.g. suppliers).
• Highly motivated with a drive for results - performance focussed.
• Strong integrity ensuring procurement operates to high standards and is fully trusted by its internal and external stakeholders.
• Naturally analytical and inquisitive.
• Experience of SAP/SAP Ariba procurement systems essential.
• Demonstrate attention to detail to derive accurate and insightful recommendations.

Our client offers excellent development and the opportunity to make a real difference in a business that really values its people.
To apply without delay, please email your CV quoting reference LX 967278

SENIOR PROCESS OPTIMISATION ENGINEER

"Excellent opportunity for experienced chemical process engineer to join a flagship heavy industrial processing & manufacturing plant."

Salary: Competitive + Bonus +Blue Chip Benefits

Cheshire/Derbyshire Borders

Commutable from: Derbyshire, Cheshire, Manchester, Staffordshire, Macclesfield, Chapel en le Frith, Leek, Stoke on Trent, Stockport, Buxton, Sheffield, Chesterfield, Matlock, Burton on Trent, Ashbourne, Belper, Rotherham, Dronfield, Worksop.

This is an exciting career development opportunity for a degree educated and ambitious Chemical Engineer to join the plant optimisation team of a UK market leader.

Reporting to a Site Optimisation Manager and working closely with production, maintenance, project and environmental management colleagues, you will play a key role in developing and leading the optimisation of technical, HSE and quality, environmental and economic performance of the cement operation, whilst ensuring legal compliance.

The main elements of the role are to:

• Leading safety in the Optimisation team, demonstrating a clear commitment to achieving zero harm on the Plant. Ensuring that high safety standards are met, coaching and challenging others to work safely.
• Manage and develop team members; coach and support to develop individual's technical skills and develop their understanding of the wider business issues relevant to their job.
• Analyse plant technical information on a daily, weekly and monthly basis to advise production, quality, environment, systems and maintenance departments on improvement opportunities.
• Advise production and quality departments on plant running parameters / targets.
• Organise and contribute to the implementation of process inspections (both running and stopped) on main plant as per IPEA guidelines and Plant needs. Report the findings and liaise with relevant departments so that findings and recommendations are followed-up and actions progressed.
• In partnership with production department, develop and update the Standard Operating Procedures for Control Room Operators so that the plant is running at optimum level at all times.
• Contribute to root cause analysis process for stoppages related to process/production issues.
• Contribute to scope definition and then integration on site of capital projects impacting process. Depending on projects, he/she may be in charge of the Operational preparation.
• The role would be expected to cover the Optimisation Manager and any other reasonable duty in relation to the role.

The Ideal Candidate:

• Chemical Engineering / related Degree is ideal or equivalent
• IChemE associated - working towards or willing to attain chartered engineer status.
• NEBOSH qualification or equivalent would be desirable
• 5 years proven experience in the chemical process engineering industry is required for this role. This could be steel, cement, chemicals, minerals, glass or similar heavy processing industries.
• Candidates with a chemical engineering degree and recent or current in-depth experience as a process engineer or process optimisation engineer role gained within a minerals processing/manufacturing plant may also be considered.
• In-depth knowledge and direct hands on experience of the cement manufacturing process (or minerals processing).
• Strong foundation skills in physics, chemistry, thermodynamics and IT. Strong knowledge of physico-chemical products.
• Waste-derived fuel knowledge and experience such as alternative fuels implementation projects.
• Excellent analytical skills, and ability to deal with complex matters involving a lot of data.
• Strong IT skills, in particular proficient in the use of Pi and MS office packages
• Environmental awareness in relation to developing a positive impact on the business.
• Good knowledge of process control methods and statistical methods for troubleshooting.
• Excellent problem solving and analytical skills.
• Competent to assist the development of production operators to enhance the effectiveness of the process.
• High safety standards and a wide knowledge of Health and Safety management techniques (e.g. Risk Assessments).
• Excellent verbal and written communication skills.
• Persuasion and influencing skills

Our client offers excellent development and the opportunity to make a real difference in a business that really values its people.

To apply without delay, please email your CV, quoting reference LX 1025976 01905 381 320 www.martinveasey.com

SENIOR ESTIMATORS - CIVIL ENGINEERING - INFRASTRUCTURE CONSTRUCTION PROJECTS

"Degree educated & experienced Senior Estimator for regional civil engineering sector role covering rail & highways construction projects."

Salary: £Very Competitive Car Benefits

Location: Wales /South West/ Central Regions - Flexible Field/Hybrid Working

We are currently looking for two experienced Senior Estimators with experience in roads, highways, and infrastructure to join a civil engineering contractor in the South West/Wales region. Our client is a specialist division of a UK market leading group and plc.

The Roles:

The main duties and responsibilities will include but not be limited to:

• Producing estimates and costs plans for multiple complex civil engineering projects
• Assess tender documentation requirements and present tender launch proposals
• Identify resources to complete the bid
• Identify potential risks and opportunities
• Compile comprehensive analytical net cost estimates for works including preliminary items in line with the Company's standards to win work
• Regular liaison with construction planners, design managers, bid managers, consultants and supply chain to deliver innovative solutions and tender proposals
• Present net cost tenders for internal adjudication
• Conversion of estimates to tender submission
• Handover of successful tender information such that operational teams are suitably briefed
• Participate in post tender negotiations with Clients to secure individual projects
• Produce quantities from drawn information (an advantage)

The Ideal Candidate:

• Previous experience in Estimating with a main/regional civil engineering contractor specialising in highways and rail construction, upgrades, improvement and development.
• Experience of tendering for civil engineering projects from small to large value.
• Experience gained within a self delivery contractor environment would be extremely advantageous.
• Possess a strong understanding of construction technology and innovative techniques as well as understanding the commercial aspects of tendering
• Hold a relevant construction qualification at HND level or equivalent eg degree, CIOB, RICS
• Experience of Causeway Estimating Software
• Ability to estimate from first principles
• Ability to work independently yet be part of an integrated team
• Ability to pro-actively and constructively challenge colleagues
• Motivated, flexible with a will to succeed

These are excellent opportunities for experienced Senior Estimator to join an already established and highly successful regional civil engineering business and with the opportunity to grow into a more senior role within a specified time span.

SENIOR ESTIMATORS - CIVIL ENGINEERING - INFRASTRUCTURE CONSTRUCTION PROJECTS

"Degree educated & experienced Senior Estimator for regional civil engineering sector role covering rail & highways construction projects."
Salary: £Very Competitive Car Benefits
Location: Wales /South West/ Central Regions - Flexible Field/Hybrid Working

We are currently looking for two experienced Senior Estimators with experience in roads, highways, and infrastructure to join a civil engineering contractor in the South West/Wales region. Our client is a specialist division of a UK market leading group and plc.

The Roles:

The main duties and responsibilities will include but not be limited to:

• Producing estimates and costs plans for multiple complex civil engineering projects
• Assess tender documentation requirements and present tender launch proposals
• Identify resources to complete the bid
• Identify potential risks and opportunities
• Compile comprehensive analytical net cost estimates for works including preliminary items in line with the Company's standards to win work
• Regular liaison with construction planners, design managers, bid managers, consultants and supply chain to deliver innovative solutions and tender proposals
• Present net cost tenders for internal adjudication
• Conversion of estimates to tender submission
• Handover of successful tender information such that operational teams are suitably briefed
• Participate in post tender negotiations with Clients to secure individual projects
• Produce quantities from drawn information (an advantage)

The Ideal Candidate:

• Previous experience in Estimating with a main/regional civil engineering contractor specialising in highways and rail construction, upgrades, improvement and development.
• Experience of tendering for civil engineering projects from small to large value.
• Experience gained within a self delivery contractor environment would be extremely advantageous.
• Possess a strong understanding of construction technology and innovative techniques as well as understanding the commercial aspects of tendering
• Hold a relevant construction qualification at HND level or equivalent eg degree, CIOB, RICS
• Experience of Causeway Estimating Software
• Ability to estimate from first principles
• Ability to work independently yet be part of an integrated team
• Ability to pro-actively and constructively challenge colleagues
• Motivated, flexible with a will to succeed

These are excellent opportunities for experienced Senior Estimator to join an already established and highly successful regional civil engineering business and with the opportunity to grow into a more senior role within a specified time span.

SENIOR QUANTITY SURVEYOR - CIVIL ENGINEERING - RAIL & INFRASTRUCTURE CONSTRUCTION PROJECTS
"Degree educated Senior Quantity Surveyor for regional civil engineering sector role covering rail & highways construction projects."

Salary: £Competitive Car Bonus Blue Chip Benefits

Location: Wales/South West  – Flexible Field/Hybrid Working

Our client is market leader within the civil engineering sector specialising in rail and highways construction projects. This is an excellent regional career development opportunity for a degree educated Senior Quantity Surveyor to further deploy their leadership experience in the management of a small team of Quantity Surveyors. You and your team will support projects in the South West and Wales area. You will inspire, coach, mentor and develop your team. The successful applicant will have experience gained as a Senior Quantity Surveyor within the civil engineering, rail and/or highways construction, upgrade and improvement sector.

As Senior Area Quantity Surveyor you will be used to working cross functionally and, in the region, travelling visiting rail or highways construction, improvement, upgrade schemes and projects.

As a senior member of the regional team, you will work cross functionally with commercial and operational colleagues and external stakeholders to ensure that targets are achieved leading to the overall delivery of commercial strategy in relation to highways construction, improvement and upgrade schemes and projects.

The Role:
Reporting to the Managing Quantity Surveyor you will be engaged in the following:

• The measurement, preparation and submission of valuations with a view to maximising financial returns under the provisions of the Contract Conditions and Company procedures.
• Lend contractual expertise to QS, Commercial and Operational colleagues
• Identify and implement best practice cross the business
• Monitoring and managing the procurement of control of sub contract works
• Work with credit department and ensure timely cash collection.
• Preparing and finalising month end accounts in line with management procedures

The Ideal Candidate:

• Preferably BSc degree qualified (Quantity Surveying)
• MRICS preferred
• Minimum of 5 years post qualification experience
• Currently undertaking a Senior Quantity Surveying role within the civil engineering, rail or highways construction, rail/highways improvement, rail/highways upgrade schemes and projects sector. This is a prerequisite for the successful applicant for this role.
• We are not seeking applicants from any other type of construction sector on this occasion only Senior Quantity Surveyors from civil engineering and infrastructure projects sector
• Must have experience of leading, managing and coaching a team of Quantity Surveyors.
• Experience of undertaking a regional multi-site role will be essential to success in this role.
• Experience in NEC3/JCT/ICE forms of contract useful but not essential
• Strong interpersonal skills with the ability to communicate and influence people at all levels.
• Confident when working autonomously.
• Strong, inspirational, leader with a coaching and mentoring style.
• Good problem-solving skills and creative flair.
• Excellent organisational and resource planning skills.

Applicants need to be commercially aware, highly motivated, computer literate and profit focused with the ability to communicate at all levels, demonstrate a methodical and analytical approach to their work. You will integrate and add value to our market leading client's busy and successful team. You will be passionate about safety. You will demonstrate the drive and ambition to succeed.

To apply without delay, please email your CV, quoting reference LX 957139

QUANTITY SURVEYOR - HIGHWAYS CONSTRUCTION PROJECTS

"Degree educated and civil engineering experienced Quantity Surveyor for South West regional role to be engaged on highways construction projects."

Salary: £Competitive Car Bonus Blue Chip Benefits

Location: South West/South Wales - Regional/Hybrid Role

Commutable from South Wales, Cardiff, Bristol, Gloucestershire, Monmouthshire, Ross on Wye, Ledbury, Tewkesbury, Somerset, Wiltshire, South Worcestershire

Our client is market leader within the highways construction sector. This is an excellent regional career development opportunity for a degree educated Quantity Surveyor, from the civil engineering sector in the UK, to join an experienced highways construction team. You will support construction projects throughout South Wales and Gloucestershire area. You will inspire, coach, mentor and develop your team. The successful applicant will have experience gained as a Quantity Surveyor within the highways construction, upgrade and improvement sector.

As Quantity Surveyor you will be used to working cross functionally and, in the region, travelling visiting highways construction and highways improvements, upgrade schemes and projects.

As a key member of the regional team you will work cross functionally with commercial and operational colleagues and external stakeholders to ensure that targets are achieved leading to the overall delivery of commercial strategy in relation to highways construction, improvement and upgrade schemes and projects.

The Role:
Reporting to the Managing Quantity Surveyor you will be responsible for the Quantity Surveying for the South Wales and South West area, engaged in the following:

• The measurement, preparation and submission of valuations with a view to maximising financial returns under the provisions of the Contract Conditions and Company procedures.
• Lend contractual expertise to QS, Commercial and Operational colleagues
• Identify and implement best practice cross the business
• Monitoring and managing the procurement of control of subcontract works
• Work with credit department and ensure timely cash collection
• Preparing and finalising month end accounts in line with management procedures

The Ideal Candidate:

• Preferably BSc degree qualified (Quantity Surveying)
• MRICS preferred
• Minimum of 5 years post graduate experience
• Currently undertaking a Quantity Surveying role within the civil engineering, highways construction, highways improvement, highways upgrade schemes and projects sector. This is a prerequisite for the successful applicant for this role.
• We are not seeking applicants from any other type of construction sector on this occasion.
• Experience of undertaking a regional multi-site role will be essential to success in this role.
• Experience in NEC3/NEC4/JCT forms of contract useful but not essential
• Strong interpersonal skills with the ability to communicate and influence people at all levels
• Confident when working autonomously
• Strong, inspirational, leader with a coaching and mentoring style
• Good problem-solving skills and creative flair
• Excellent organisational and resource planning skills.

Applicants need to be commercially aware, highly motivated, computer literate and profit focused with the ability to communicate at all levels, demonstrate a methodical and analytical approach to their work. You will integrate and add value to our market leading client's busy and successful team. You will be passionate about safety. You will demonstrate the drive and ambition to succeed.
To apply without delay, please email your CV, quoting reference LX 957129

Head of International Logistics Development

"Logistics network strategy definition, development and implementation
The perfect role for a talented individual with solutions design, operational excellence, programme management and operational leadership skills"

£80-100000 Excellent Benefits

Buckinghamshire HQ (Hybrid Working with some International Travel)

What do you know about solutions design for warehousing and distribution?

Hopefully, it's plenty as that knowledge will be essential for your success in this role for our client in Buckinghamshire.

But don't misunderstand; this isn't a solutions design role. It's far more than that as you'll be taking charge of our client's logistics and distribution network in the UK, EU, and APAC, developing, and implementing strategies and solutions which will transform our client's global operations and support ambitious growth plans.

Over the years, our client has built an impressive business manufacturing and supplying seasonal and promotions-led consumer products to leading retail, wholesale, and ecommerce channels. They've grown organically and through acquisition and now want to streamline and improve their logistics, warehousing, and distribution facilities. The UK facility needs to be automated. Then they would like a new DC in the EU - possibly Germany or Netherlands, then an APAC facility to service their Australian/Asian markets.

So that's where you come in.

Due to the nature of the role, our client has some essential specifics that you'll have to demonstrate in your background. You'll need to be familiar with wholesale, retail, and e-commerce operations for a start. Experience in 3PL is critical, and we mentioned solutions design earlier, as that's also a vital area of expertise they would like to see combined with programme/project management to drive and facilitate warehousing operational excellence and continuous improvement projects, guide and coach local operational and project teams. Most importantly you will also lead a programme of works in relation to process design and the implementation of MHE and automation within existing and new Distribution Centres.

Although this role has no direct reports, you will work in partnership with cross functional stakeholders and experienced warehousing and logistics colleagues across continents, to identify and develop scalable solutions to optimise operations and boost productivity.

This role would suit a degree educated, highly numerate and analytic logistics professional who possesses practical experience of 3PL solutions design in warehouse and material flow planning, automation and the associated cost modelling, analytics, and commercial business cases. This should ideally be combined with progression into logistics project/programme management. Finally, as this role is part of the strategic succession plan to VP level, our client is ultimately seeking candidates who also have strong operational leadership experience.

Exposure to logistics modelling tools (CLASS, CAST, Logility, Llamasoft) is essential. Advanced MS skills including Excel, Visio, Project and Powerpoint will be a prerequisite. A track record of planning and management of multiple projects, with demonstrable ROI will be critical to success. Prince2 and Black Belt Six Sigma would be advantageous. Experience of AutoCAD would also be advantageous

Whilst third party contract logistics solutions design experience, with the focus on warehousing, will be a key requirement, your operational excellence, project management and operational leadership experience may have been gained either within 3PL or inhouse within a FMCG retail or FMCG manufacturing environment. Exposure to pan European and International project management would be the icing on the cake.

Overall, this role will provide the platform for you to become a central part of our client's operations and lead to future progression opportunities to the top level of the business.

There's plenty more detail to discuss about this role, so please indicate your interest by emailing your CV tquoting reference LX 944991

ASSISTANT PRODUCTION MANAGER

“Excellent opportunity to for graduate calibre heavy processing industry, engineering professional to join key strategic site within a market leader as part of a major transformational change and improvement project.”

£Very Competitive + Bonus & Benefits including Relocation Assistance

East Lothian, Scotland                       

Commutable from: Edinburgh, Berwick upon Tweed, Dunbar, North Berwick, Haddington, East Linton, Musselbergh, South Queensferry, Livingston, Dalkeith, Bonnyrigg, Bathgate, Glasgow, Coatbridge

Our client is a market leader within the construction materials sector and operates several plants in the UK.

Our client is a seeking degree educated Assistant Production Manager at a strategically important site located in Scotland.  The site is currently focused on transformation including equipment upgrade to streamline processes, improve cost effectiveness and efficiency in order to meet rising volumes/throughput.   You will play a key role in driving the production department’s contributions and changes to support plant performance and reliability goals.   Ideally you will have previous heavy industrial processing operations/production coordination or management experience and will be experienced at managing shift teams, contractors and day support teams. You will be familiar with working cross functionally with colleagues across maintenance and process optimisation as well senior management on site.

The Role:

As Assistant Production Manager you will be responsible for managing the operation of the Shift teams to optimise performance, improve reliability and achieve the works and departmental KPIs and objectives for safety, housekeeping, environment, quality, production, and costs.  This will also include performance monitoring and incident investigation relating to shift production activities.  Reporting to the Production Manager, you will also supervise the department’s day support teams and contractors on routine tasks.

The role will also require effective coordination with the maintenance engineering and process optimisation teams to improve performance and develop the reliability strategy.

The Ideal Candidate:

• Educated to minimum HND/University degree in Engineering
• NEBOSH Certificate preferred.  Experience of ISO 14001 an ISO 18001 highly advantageous.
• At least 3 years’ experience in a supervisory or management role within a heavy industrial manufacturing/ production operations environment.
• Strong people management skills, preferably at least 3 years’ experience of managing a function or team in a results orientated environment.
• Excellent knowledge of a heavy industrial Manufacturing Process and/or Production operations eg cement, bricks, chemicals, steel, glass, building materials, energy/power or similar
• High awareness of safety, quality and environmental issues.
• An understanding of maintenance practices and requirements would be an advantage.
• Computer Literate in MS Office packages, Pi and Maximo or SAP

Our client offers a highly competitive salary and benefits package including bonus and relocation assistance.

To apply, without delay, please email your CV quoting reference LX  949205 t

CUSTOMER SUPPORT TEAM MANAGER - HOLIDAY RESERVATIONS

"Join a travel industry market leader, renowned for its excellent customer experience."

£28500 Excellent Benefits (Hybrid Working)

Cheshire (Hybrid Working)

Commutable from Ellesmere Port, Mold, Wrexham, Birkenhead, Wallasey, Chester, Warrington, Runcorn, Widnes, Liverpool, Crewe, Knutsford, Macclesfield, South Manchester, Wigan, Newton le Willows, Leigh, Heywood, Skelmersdale.

Working in customer support is rarely a joy. As an experienced customer support team manager, you'll have probably been on the wrong end of an unpleasant customer call before now.

However, when the company offers a premium quality service and places the customer at the centre of their world, you find the customer support role becomes more about helping to solve a problem rather than being a verbal punchbag.

And that's the nature of this role with our client, who has an enviable position as a highly regarded holiday cottage rental company in the UK. They know that happy customers bring repeat business and recommendations, so they aim to excel in every aspect of their service.

However, while there are few complaints about the service, there are numerous customer problems to solve. They can range from a simple alteration to a booking through to a change of the customer's circumstance. Whatever the issue, our client's customer support agents deal with it efficiently and effectively.

And that's where you come in.

Your role as the Team Manager is to motivate, mentor, guide, and develop your team's skills through structured 121 meetings and live, in-call monitoring. As an experienced customer support professional, you'll be able to draw on your knowledge of premium-level service to build your team's skills and deliver the high level of service required.

Our client has featured in the Sunday Times' Best Companies to Work For list for the past two years and are keen to improve on their position. As such, they offer flexible working, operating from 9 am until 9 pm on a shift system, with managerial cover in place at the head office in Chester at all times. So, sometimes you and your team will work from home, but other times you'll be based from the office.

As you can imagine, there are many other details to discuss, so please indicate your interest by emailing your CV quoting reference 934330

SALES TEAM MANAGERS - HOLIDAY RESERVATIONS

"Join a travel industry market leader, renowned for its excellent customer experience."

£28500 (OTE £32-35000) Excellent Benefits (Hybrid Working)

Cheshire (Hybrid Working)

Commutable from Ellesmere Port, Mold, Wrexham, Birkenhead, Wallasey, Chester, Warrington, Runcorn, Widnes, Liverpool, Crewe, Knutsford, Macclesfield, South Manchester, Wigan, Newton le Willows, Leigh, Heywood, Skelmersdale.

Usually, when you see a job advertised for someone to manage a team of twelve sales agents, you would immediately think "call centre".

You'd get a mental picture of a vast office packed with people engaged in high-pressure sales techniques and KPI charts all over the place.

This one is very different.

As one of the leading holiday cottage rental companies in the UK, our client's core focus is on giving their customers the best experience possible, and this starts at the first phone call.

When customers phone the sales team, they often have specific requests for their holiday property. For example, they may have mobility access requirements, off-road parking, or a bright pink hot tub. Whatever they need, their sales agents work with them to find the perfect rental property in the correct location.

As such, they use a consultative selling approach to tailor the best deal for their clients. And that can take time, so measuring call times and aggressively pushing a sale doesn't work for them. That's one of the reasons they have been on the Sunday Times' Best Companies to Work For list for the past two years.

They want their customers to tell other people about their positive experience and leave fantastic reviews about the service they had from the agent.

That's where you come in.

As one of four sales team managers, your job is to make sure the agents in your team are well-trained and capable of delivering a premium customer experience. So, you'll guide, mentor, motivate, and develop your team's skills through daily/weekly/ monthly 121 meetings, feedback sessions and in-call monitoring.

As the company operates from 9 am until 9 pm, they operate a shift system, with managerial cover in place at the head office in Chester at all times. So, sometimes you and your team will work from home, but other times you'll be based from the office.

Our client envisages your background may include working in a luxury, bespoke or high street travel agency, an aircraft cabin crew team leader, kitchen/bathroom sales, quality furniture retail sales, possibly even a wedding or conference/events manager. Wherever you've worked before, you'll know what first-class customer service involves and have the drive to instil those values into your team.

As you can imagine, there are many other details to discuss, so please indicate your interest by emailing your CV quoting reference LX 931158

CHEMICAL PROCESS ENGINEER

£Very Competitive (Dependent on Experience) + Bonus + Benefits + Relocation Assistance

"Fantastic career development opportunity for degree educated Chemical Engineer"

Location: East Lothian, Scotland

Commutable from Edinburgh, Berwick upon Tweed, Dunbar, North Berwick, Haddington, East Linton, Musselburgh, South Queensferry, Livingston, Dalkeith, Bonnyrigg, Bathgate, Relocation assistance may be available.

This is an exciting career development opportunity for a degree educated and ambitious Chemical Engineer to join the plant optimisation team of a UK market leader.

Working closely with production, maintenance, project and environmental management colleagues, you will focus on plant performance to enable the plant to achieve its Health Safety Environment and Quality (HSEQ) and performance objectives. The main elements of the role are to:

• Maintain high safety standards and effectively coach and challenge others to work safely.
• Monitor key process parameters, identify actions and define instructions to deal with deviations from targets.
• Conduct day to day and longer term investigations to improve performance and optimise plant operations.
• Implement systems, tools and procedures to optimise the production process.
• Support, and where appropriate lead, multidisciplinary teams, projects, Plant Improvement Plans (PIP) and other initiatives to meet business targets.
• Build and maintain positive relations with other teams to achieve the plant's goals

The Ideal Applicant:

• Degree or equivalent in Chemical Engineering or related subject

· IOSH qualification or willing to work towards.

· IChemE associated - working towards or willing to attain chartered engineer status

· At least 2-3 years minimum proven experience in chemical process engineering and plant performance improvement. Cement production industry experience would be highly advantageous.

· Strong IT skills, proficient in the use of Pi and MS office packages

· Environmental awareness in relation to developing a positive impact on the business.

· Strong knowledge of the physico-chemical products.

· Good knowledge of process control methods and statistical methods for troubleshooting.

· Excellent problem solving and analytical skills.

· Competent to assist the development of production operators to enhance the effectiveness of the process.

· High safety standards and a wide knowledge of Health and Safety management techniques (e.g. Risk Assessments).

· Excellent verbal and written communication skills.

· Persuasion and influencing skills

Our client offers excellent development and the opportunity to make a real difference in a business that really values its people. Relocation assistance will also be considered.

To apply without delay, please email your CV for quoting reference LX 865409

OPERATIONS DIRECTOR – GROCERY RETAIL LOGISTICS OPERATIONS

“3PL Grocery Retail Logistics operations.  A fantastic opportunity for experienced grocery logistics professional with excellent multi-site, grocery retail DC operations management expertise to take the lead on high profile retail account”

£Competitive + Car Allowance + Bonus + Benefits

Actual Job Location: Thailand     Relocation Assistance Available

Our client is one of the world’s most successful third party logistics service providers with an impressive portfolio of blue chip multinational accounts across a range of industry sectors. 

This role is a high profile one, taking the lead in the further development and optimisation of multi –site logistics operations for one of Thailand’s largest grocery retailers.

As an experienced Grocery Logistics Distribution Centre Operations/General Manager/Operations Director, ideally with both 3PL and in-house experience, you will work closely with the client and will take the strategic and operational lead for multiple, semi-automated DC’s in the Bangkok area. You will be responsible for strategic growth, operational development and performance covering both warehousing and transport logistics operations. You will also be responsible for delivering an operational excellence programme across the account.   You will also continue to engage and develop an excellent commercial key account focused, client relationship at VP level.  The focus will be on the further development and growth of the business, against a stringent SLA and challenging KPI’s.  You will lead, coach and develop your team of DC General Managers to create a best in class and high performing country operation.

To succeed in this role, you will be university degree educated, and will perhaps have benefitted from an in-depth management development programme either with a large 3PL or a food/grocery retailer.  This will have encompassed a series of operational leadership roles covering both warehousing and transport (including acquisition of a CPC) interspersed with project work culminating in your current or most recent senior operational role, running either one or several large scale multi temperature FMCG retail NDCs or RDCs employing at least 900-1000 + staff, as a DC GM/Regional Manager or Director.  

Your 3PL experience will have included extensive contract account management and client stakeholder engagement.  Either in house or within a 3PL you will have built upon your project management and continuous improvement skills to reduce costs and increase efficiencies. You may already have been involved in new site openings, through to large scale physical and systems redesigns.  This will all have been achieved whilst ensuring that operations remain fully functional delivering high levels of accuracy and on time delivery within a retail DC.

You will be strategic and commercially minded, with experience of shaping strategic plans and implementing cost saving initiatives in complex, large retail FMCG operations. You will possess a track record of operational excellence focused on large multi-site manual and semi-automated warehousing and logistics operations utilising lean CI. You will be experienced in coaching and leading teams through numerous periods of change and growth, producing high performing teams. You will be ambitious, with a track record of successful performance improvement and results delivery, as you build your expertise in this exciting role, to eventually take on a senior executive leadership role at VP level in a developing international market. 

The ideal applicant will be university degree educated perhaps in logistics or business or engineering. You will be a high energy, resilient person, with a warm personality and a real passion for developing people and driving a logistics business to succeed.  Your talent and development reviews to date will already have earmarked you as a high potential talent.   

From an operational perspective you must be adept at running a retail warehousing pick pack and despatch operation as well as a multi drop primary and secondary transport function.  In terms of budgetary responsibility my client’s business is big - in the range of £60 million plus revenue so your financial management and planning skills will be excellent. Your attention to detail, self-control and drive will be of the highest levels.  You will be comfortable persuading, influencing and presenting at both shop floor and director level internally and externally to the client.  

Previous experience of working abroad or extended periods of travel to the Far East or other developing markets will be highly advantageous, but not a prerequisite, however you will need to be able to quickly adapt to a different cultural style and your personal people management and leadership approach will be one that respects loyalty and engenders trust whilst remaining highly results driven and focused on success.  In return our client offers a competitive salary (low tax) and benefits such as car, bonus, pension, healthcare and fantastic career development.   Relocation assistance will be provided including short term rental support and school fees.

To apply without delay and for a confidential discussion, please send your CV in word format, quoting reference LX 482799 for the attention of Roheela Khan to applications@martinveasey.com  Telephone 00 44 (0) 1905 381 320 www.martinveasey.com