CUSTOMER SUPPORT TEAM MANAGER - HOLIDAY RESERVATIONS

"Join a travel industry market leader, renowned for its excellent customer experience."

£28500 Excellent Benefits (Hybrid Working)

Cheshire (Hybrid Working)

Commutable from Ellesmere Port, Mold, Wrexham, Birkenhead, Wallasey, Chester, Warrington, Runcorn, Widnes, Liverpool, Crewe, Knutsford, Macclesfield, South Manchester, Wigan, Newton le Willows, Leigh, Heywood, Skelmersdale.

Working in customer support is rarely a joy. As an experienced customer support team manager, you'll have probably been on the wrong end of an unpleasant customer call before now.

However, when the company offers a premium quality service and places the customer at the centre of their world, you find the customer support role becomes more about helping to solve a problem rather than being a verbal punchbag.

And that's the nature of this role with our client, who has an enviable position as a highly regarded holiday cottage rental company in the UK. They know that happy customers bring repeat business and recommendations, so they aim to excel in every aspect of their service.

However, while there are few complaints about the service, there are numerous customer problems to solve. They can range from a simple alteration to a booking through to a change of the customer's circumstance. Whatever the issue, our client's customer support agents deal with it efficiently and effectively.

And that's where you come in.

Your role as the Team Manager is to motivate, mentor, guide, and develop your team's skills through structured 121 meetings and live, in-call monitoring. As an experienced customer support professional, you'll be able to draw on your knowledge of premium-level service to build your team's skills and deliver the high level of service required.

Our client has featured in the Sunday Times' Best Companies to Work For list for the past two years and are keen to improve on their position. As such, they offer flexible working, operating from 9 am until 9 pm on a shift system, with managerial cover in place at the head office in Chester at all times. So, sometimes you and your team will work from home, but other times you'll be based from the office.

As you can imagine, there are many other details to discuss, so please indicate your interest by emailing your CV quoting reference 934330

SALES TEAM MANAGERS - HOLIDAY RESERVATIONS

"Join a travel industry market leader, renowned for its excellent customer experience."

£28500 (OTE £32-35000) Excellent Benefits (Hybrid Working)

Cheshire (Hybrid Working)

Commutable from Ellesmere Port, Mold, Wrexham, Birkenhead, Wallasey, Chester, Warrington, Runcorn, Widnes, Liverpool, Crewe, Knutsford, Macclesfield, South Manchester, Wigan, Newton le Willows, Leigh, Heywood, Skelmersdale.

Usually, when you see a job advertised for someone to manage a team of twelve sales agents, you would immediately think "call centre".

You'd get a mental picture of a vast office packed with people engaged in high-pressure sales techniques and KPI charts all over the place.

This one is very different.

As one of the leading holiday cottage rental companies in the UK, our client's core focus is on giving their customers the best experience possible, and this starts at the first phone call.

When customers phone the sales team, they often have specific requests for their holiday property. For example, they may have mobility access requirements, off-road parking, or a bright pink hot tub. Whatever they need, their sales agents work with them to find the perfect rental property in the correct location.

As such, they use a consultative selling approach to tailor the best deal for their clients. And that can take time, so measuring call times and aggressively pushing a sale doesn't work for them. That's one of the reasons they have been on the Sunday Times' Best Companies to Work For list for the past two years.

They want their customers to tell other people about their positive experience and leave fantastic reviews about the service they had from the agent.

That's where you come in.

As one of four sales team managers, your job is to make sure the agents in your team are well-trained and capable of delivering a premium customer experience. So, you'll guide, mentor, motivate, and develop your team's skills through daily/weekly/ monthly 121 meetings, feedback sessions and in-call monitoring.

As the company operates from 9 am until 9 pm, they operate a shift system, with managerial cover in place at the head office in Chester at all times. So, sometimes you and your team will work from home, but other times you'll be based from the office.

Our client envisages your background may include working in a luxury, bespoke or high street travel agency, an aircraft cabin crew team leader, kitchen/bathroom sales, quality furniture retail sales, possibly even a wedding or conference/events manager. Wherever you've worked before, you'll know what first-class customer service involves and have the drive to instil those values into your team.

As you can imagine, there are many other details to discuss, so please indicate your interest by emailing your CV quoting reference LX 931158

National Engineering Manager - Bulk Logistics & Materials Handling Equipment

£Very Competitive + Car + Bonus + Blue Chip Benefits

Location: Flexible National Field Based Role

Are you an experienced Engineering Manager looking for a multi-site operation to lead and improve? (And when we say multi-site, we do mean multi-site!)

Due to retirement, our client is looking for someone with your skills and experience to take over and modernise the running of a national engineering team across sixteen sites in the UK.

That's right-sixteen locations, all with their processes and associated challenges for you and your team to overcome.

As a major supplier of construction materials, our client has a well-established network of road, rail, and sea transport supply lines. At each depot and terminal, goods are loaded, unloaded, conveyed, repackaged, and distributed to their next destination.

As such, the associated plant must be available and operational 24/7, so you'll need to ensure a robust programme of maintenance and servicing in place at each site. In addition, although your team contains experienced mechanical and electrical engineers, as the Engineering Manager, you'll have to build skill development programmes to upskill and cross-skill personnel at each site.

Alongside the routine maintenance programmes, you'll take a leading role in designing, developing, and installing new infrastructure projects across the UK network.

Our client envisages your background will include managing the preventative and predictive maintenance activities across multiple sites, focusing on materials handling equipment. You'll also need an excellent working knowledge of bulk packaging technologies and different transportation methods via road, rail, and sea.

Given the nature of the role, there will be significant travel around the UK with time spent away from home. As such, location isn't a significant factor to our client as they have sites within commutable distance of most areas.