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HEAD OF ADMINISTRATION
Roheela Khan MSc, BA (Hons), AssocCIPD Recruitment Operations Director
Job Description
HEAD OF ADMINISTRATION -SALES SUPPORT
Salary £45-50000 (Dependent on Experience) Car Allowance Bonus Benefits
Location: East Midlands
Commutable from Northampton, Wellingborough, Newport Pagnell, Moulton, Rothwell, Rushden, Higham Ferrers, Stony Stratford, Cranfield, Brixworth, Rugby, Daventry, Crick, Milton Keynes, Bedford, Kettering, Towcester, Market Harborough, Leicester, Coventry, Corby, Banbury, Brackley,
A great career development opportunity for an experienced Administrative Support Team Leader, Supervisor or Manager to join a high growth and key player within the financial services sector as Head of Administration - Sales Support. Our client is experiencing unprecedented growth and expansion of its operations. You will lead a team of sixteen engaged in administrative and secretarial support to a large cross functional and executive team including sales, legal, finance, credit and underwriting, HR and Recruitment.
The Role:
As Head of Administration - Sales Support, you will be
· Responsible for delivering service and operational excellence through leading, motivating and developing the administration team to achieve team targets and individual objectives within a time sensitive environment.
· You will drive a continuous improvement ideology through collaborative engagement across business areas. This will support standardisation, simplicity, consistency, and quality for customers.
· Manage the prioritisation of tasks and workflow throughout the sales support and administration team.
· Assist with recruitment for the department including planning for probation and initial support for new employees
· Training, mentoring and coaching individuals to ensure that their knowledge and skill levels are appropriate to carry out their administrative and secretarial duties
· Lead by example in displaying the most accurate and effective methods of carrying out the essential team tasks
· Manage the training requirements of the team including the implementation of any new processes and procedures
· Manage the performance of individuals by utilising monthly one to one feedback sessions and providing individuals with objectives and personal development plans in line with standards
· Monitor and manage staff performance / conduct, up to and including investigation stage
· Manage the daily workloads, plan resource, and set individual and team targets to ensure SLAs, targets objectives are achieved
· Process transactions and make decisions in line with the agreed mandates
· Motivate individuals and the team to generate a positive, working environment and produce work of a high standard
· Review the quality of the work produced by the team by completing monthly auditing in line with the quality assurance framework. If required followed up by structured coaching
· Produce regular MI reflecting the teams' performance to support and monitor objective performance
· Consistently apply the HR procedures including absence management procedures to minimise/control absence levels within the team
· Assist with implementing change in a manner that maintains / enhances performance levels.
· Drive efficiencies through identifying process failings and suggesting appropriate improvements
The Ideal Candidate:
· Educated to minimum A level/BTEC HNC/HND or University Degree
· Current and recent experience in a supervisory, team leadership or managerial role within administrative/secretarial or sales support
· Experience leading a team processing financial documentation in a time sensitive environment would be key to success.
· Experience as a Senior Paralegal or Legal secretary or within Financial Services such as Retail Banking, Asset Finance, Loans, Professional Services, Mortgages or Conveyancing administrative support would be advantageous
· Experience within finance documentation related administration such as financial services, fleet & vehicles leasing, legal, mortgages or conveyancing or asset finance or loans or professional services would be advantageous but not essential and experience gained in other fast paced sales support/administration environments would be considered.
· A confident communicator, used to operating as an indispensable part of a very busy leadership team, ensuring that your administration team support the sales team and other functions to convert and process sales, proposals and contracts ensuring excellent customer service.
· An excellent professional manner and presentation will be a prerequisite as you will operating at senior leadership and board level internally and externally will be communicating with external partners such as financial institutions and suppliers.
· Confident and proactive manner.
· Professional with excellent people management, development, coaching and mentoring experience.
· A performance manager who understands an individual's ambitions, motivations, training needs, strengths, and development areas effectively
· Experience of training and coaching an administration team to be the best they can be.
· Excellent presentation skills as you will be liaising at senior management and executive level.
· Excellent time management, planning, problem solving skills
· Very PC literate to ensure that your team deliver a timely and accurate service when it comes to preparing documentation.
· A great reputation for leading a sales support/administration team renowned for accuracy, efficiency, and attention to detail.
· You will be a self-starter, proactive and solutions driven.
· A team player used to a fast-paced deadline driven commercial/sales environment.
In return our client offers a very competitive salary, a car allowance, an annual bonus and a range of other benefits and social/team events.
SIMILAR JOBS
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Technical Director
£70000 - £80000 per annum BenefitsTechnical Director
"Become the driving force behind NPD technical engineering process excellence."
£70-80000 (DOE) Benefits
Location: Nottingham
Are you an engineering leader with a talent for innovation and a track record of transforming engineering processes including new product development (NPD), quality control, product testing, manufacturing and compliance? Our client, a renowned provider of specialised engineering equipment, seeks a dynamic Technical Director to spearhead its technical strategy and propel the company to new heights.
In this pivotal role, you will oversee a highly skilled engineering team, fostering a culture of continuous improvement and driving the development of cutting-edge products that meet the market's evolving needs. With your technical expertise and strategic vision, you will streamline engineering and NPD processes, ensuring robust quality control, regulatory compliance, and seamless integration of new technologies.
Key Responsibilities:
· Formulate and execute a comprehensive technical strategy aligned with business objectives and market trends.
· Lead and mentor the engineering and test teams, nurturing a collaborative and innovative environment.
· Provide strategic direction across new product development, engineering, testing, compliance, and quality.
· Engage directly with internal and external stakeholders to understand their needs and translate them into innovative technical solutions.
· Implement strategies to enhance production capabilities, optimise product design, and streamline operations.
· Oversee product and process quality control, ensuring compliance with relevant standards and regulations.
· Coordinate with the sales and marketing team to ensure product offerings remain competitive and relevant.
· Cost control activities including a focus on value engineering.
The Ideal Candidate:
To thrive in this role, you must possess a unique blend of technical prowess, leadership experience, and strategic vision. Our client seeks an accomplished engineering professional with a proven track record of leading teams, managing new product development processes, and delivering comprehensive technical strategies.
· A degree in Engineering or a related manufacturing field is essential.
· Expertise in mechanical engineering would be particularly advantageous.
· Early previous experience may have included mechanical design, production or engineering experience before specialising in technical engineering with a focus on new product development and existing product enhancement.
· Proven leadership experience in a manufacturing engineering setting, as Technical Manager, Head of Technical or Technical Director, managing and developing diverse engineering teams.
· Hands-on experience in new product development and technology evaluation.
· Demonstrated ability to develop and deliver technical strategies aligned with business goals.
· Excellent project management skills, focusing on meeting budgetary, timeline, and objective constraints.
· Strong critical reasoning and problem-solving skills to tackle complex technical challenges.
· Exceptional communication and emotional intelligence to foster collaboration across teams.
· A high degree of business acumen to balance technical needs with business objectives.
· Resilience and the ability to lead by example, inspiring your team through your own actions and skills.
· Pragmatic approach. A proven motivator, mentor and highly visible leader who has successfully worked and engaged with cross functional teams.
· Strategically minded but tactically adept.
This role is your opportunity to significantly impact an established manufacturing company that prides itself on in-house production and high-quality engineering fabrications. If you are ready to take on this challenge and shape our client's future, apply now and become the driving force behind manufacturing excellence.
Competitive remuneration package and benefits, including private health coverage, pension scheme, and generous holiday entitlement.
To apply, please send your CV, quoting reference LX 2325789 We look forward to hearing from you.
-
Technical Director
£70000 - £80000 + BenefitsTechnical Director
"Become the driving force behind NPD technical engineering process excellence."
£70-80000 (DOE) Benefits
Location: Nottingham
Are you an engineering leader with a talent for innovation and a track record of transforming engineering processes including new product development (NPD), quality control, product testing, manufacturing and compliance? Our client, a renowned provider of specialised engineering equipment, seeks a dynamic Technical Director to spearhead its technical strategy and propel the company to new heights.
In this pivotal role, you will oversee a highly skilled engineering team, fostering a culture of continuous improvement and driving the development of cutting-edge products that meet the market's evolving needs. With your technical expertise and strategic vision, you will streamline engineering and NPD processes, ensuring robust quality control, regulatory compliance, and seamless integration of new technologies.
Key Responsibilities:
· Formulate and execute a comprehensive technical strategy aligned with business objectives and market trends.
· Lead and mentor the engineering and test teams, nurturing a collaborative and innovative environment.
· Provide strategic direction across new product development, engineering, testing, compliance, and quality.
· Engage directly with internal and external stakeholders to understand their needs and translate them into innovative technical solutions.
· Implement strategies to enhance production capabilities, optimise product design, and streamline operations.
· Oversee product and process quality control, ensuring compliance with relevant standards and regulations.
· Coordinate with the sales and marketing team to ensure product offerings remain competitive and relevant.
· Cost control activities including a focus on value engineering.
The Ideal Candidate:
To thrive in this role, you must possess a unique blend of technical prowess, leadership experience, and strategic vision. Our client seeks an accomplished engineering professional with a proven track record of leading teams, managing new product development processes, and delivering comprehensive technical strategies.
· A degree in Engineering or a related manufacturing field is essential.
· Expertise in mechanical engineering would be particularly advantageous.
· Early previous experience may have included mechanical design, production or engineering experience before specialising in technical engineering with a focus on new product development and existing product enhancement.
· Proven leadership experience in a manufacturing engineering setting, as Technical Manager, Head of Technical or Technical Director, managing and developing diverse engineering teams.
· Hands-on experience in new product development and technology evaluation.
· Demonstrated ability to develop and deliver technical strategies aligned with business goals.
· Excellent project management skills, focusing on meeting budgetary, timeline, and objective constraints.
· Strong critical reasoning and problem-solving skills to tackle complex technical challenges.
· Exceptional communication and emotional intelligence to foster collaboration across teams.
· A high degree of business acumen to balance technical needs with business objectives.
· Resilience and the ability to lead by example, inspiring your team through your own actions and skills.
· Pragmatic approach. A proven motivator, mentor and highly visible leader who has successfully worked and engaged with cross functional teams.
· Strategically minded but tactically adept.
This role is your opportunity to significantly impact an established manufacturing company that prides itself on in-house production and high-quality engineering fabrications. If you are ready to take on this challenge and shape our client's future, apply now and become the driving force behind manufacturing excellence.
Competitive remuneration package and benefits, including private health coverage, pension scheme, and generous holiday entitlement.
To apply, please send your CV, quoting reference LX 2325789 We look forward to hearing from you.
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Business Development Manager - NHS & Public Sector
£60,000 - £65,000 base with OTE £85,000 + BenefitsBusiness Development Manager - NHS & Public Sector - Language Services
Salary: £60,000 - £65,000 base with OTE of approximately £85,000 + Excellent Benefits
Location: UK-wide, national remit, field based/hybrid (HO London)
- Are you a strategic thinker with a passion for business development in the public sector?
- Do you excel in building relationships and influencing decision-makers?
- Are you excited by the opportunity to make a difference in people's lives by breaking down language barriers?
Our client, a globally recognised leader in language services, is seeking a dynamic and proactive Business Development Manager to join their team. With over 40 years of expertise, our client provides comprehensive interpretation and translation services across various sectors, including healthcare, criminal justice, financial services, education, and government.
About the Role:
As the Business Development Manager, you will play a pivotal role in driving business development efforts, particularly within the NHS and other public sectors. This is an exciting opportunity to leverage your strategic vision, client engagement skills, and sales acumen to achieve significant business growth.
Key Responsibilities:
- Positioning and Influencing: Engage with potential clients before tenders are announced to influence requirements favourably towards our client's offerings. Conduct pre-tender engagements to shape service requirements.
- Client Engagement: Build and maintain relationships with key decision-makers through regular face-to-face meetings, understanding their needs, and offering tailored solutions.
- Sales and Target Management: Achieve a target of approximately £750,000 in new business annually, focusing on high-margin contracts. Manage and prioritise a pipeline of opportunities to ensure a steady flow of new business.
- Cross-Sector Sales: Explore opportunities in other public sectors, including councils and criminal justice, and adjacent sectors such as social housing and local authorities.
- Leveraging Technology and Tools: Use CRM tools like Salesforce to track opportunities, manage relationships, and analyse service provision gaps. Collaborate with the bid team to support proposal development.
- Integration with Existing Teams: Work closely with account managers and the bid team to ensure cohesive strategy execution. Assist in writing bids and provide critical information gathered from client interactions.
- Mining Existing Clients and Contracts: Analyse the existing client base and contracts to identify opportunities for upselling and cross-selling additional services. Uncover gaps and potential areas for growth.
- Broad Geographical Reach: Engage clients across various regions, emphasizing client engagement rather than being office-bound.
Ideal Candidate Profile:
- Qualifications: Relevant academic background with a minimum of 7-10 years in public sector sales. Strong network and understanding of public sector procurement processes.
- Experience: Proven track record of winning and managing large contracts within the public sector, particularly with NHS trusts, local councils, and other public entities. Strategic and consultative selling experience focusing on understanding client needs and offering comprehensive solutions.
- Characteristics: Empathy and ethical approach in handling complex sales cycles. Professionalism to engage with high-level stakeholders and manage high-value contracts. Strong interpersonal and communication skills.
- Skills and Expertise: Ability to achieve sales targets of approximately £750,000 in new business annually. Extensive field engagement with clients and prospects to foster relationships. Expertise in pre-tender engagement and bid support.
Why Apply?
- Competitive Package: Attractive base salary with a commission structure bringing OTE to approximately £85,000
- Dynamic Role: Work in a flexible, client-focused environment with significant field engagement.
- Innovative Culture: Join a company that values strategic thinking and consultative selling.
- Impactful Work: Make a real difference in people's lives by ensuring effective communication and understanding, which is crucial in sectors like healthcare and criminal justice.
If you are an initiative-taking business development professional with a passion for driving growth in the public sector and making a meaningful impact, apply now and be part of our client's dynamic team. Email your CV, quoting reference LX 2344167.
