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SALES MANAGER – OUTBOUND SALES CENTRE

£40000 + Excellent Benefits 
 

Job Description

SALES MANAGER – OUTBOUND SALES CENTRE

“Fantastic opportunity to establish an outbound sales centre, coach and develop telesales team to delivery outstanding results in a fast moving B2B product environment.”

Salary:  £40000 + Excellent Benefits 

Location:  West Midlands 

Commutable from Birmingham, Kidderminster, Stafford, Stone, Walsall, Wolverhampton, Stourbridge, Halesowen, Bromsgrove, Lichfield, Tamworth, Stoke on Trent, Telford, Shrewsbury, Droitwich, Redditch, Worcester, Gloucester, Coventry, Warwick, Sutton Coldfield, Coleshill, Stockport, Crewe

Do you have proven experience in managing a sales team within an outbound sales centre environment? Do you want to work for a fantastic, market leading and growing company based in Wolverhampton? Are you motivated by results and are able to motivate a team with the same ethos?

Our client is a major diversified industrial group, part of a global multinational, specialising in the B2B sector.  This is a pivotal and newly created role reporting to Director level.  The successful candidate will possess a unique blend of business development, performance management and team leadership experience, and have a proven track record of over-achieving both personal and team-based targets to make a real difference, every day.

You will be responsible for establishing an outbound sales centre and for managing a team of office-based Sales Development Representatives engaged in proactive and targeted outbound sales prospecting. 
Your team will make outbound sales calls to existing and new customer accounts ranging from SME’s to larger corporates, in line with customer contact strategy focusing on growing/maximising sales and building customer engagement and loyalty.  You will effectively and proactively manage the relationships with key stakeholders, particularly the sales team, in developing and delivering the contact strategy.

What you will bring to the role?

  • Experience of heading up an Outbound Contact Centre Sales team in either a consultative sales or a relationship service environment.
  • Desire and ability to build and maximise the effectiveness of outbound contact teams
  • Passion for Customer Experience and quality service.
  • Best in class People Leadership
  • Ability to be a strong stakeholder communicator and manager
  • SalesForce CRM experience 

Responsibilities:

  • Recruit, train, and lead the team by providing coaching, mentoring and motivation with a focus on strong sales results, development and personal growth.
  • Build sales pipeline through the development and management of the Outbound Sales team.
  • You will be a Performance Manager who understands an individual’s ambitions, motivations, training needs, strengths and development areas effectively
  • You will be training and call coaching your team to be the best they can be.
  • Managing and supporting the sales team to achieve KPI and revenue targets.
  • Leverage your knowledge of the Salesforce.com CRM platform to manage and track team performance KPI’s and the movement of leads through the sales funnel.
  • Communicate team and individual performance metrics to management as required.
  • Work closely with the senior leadership to develop, manage and enhance key elements of the outbound contact centre sales strategy.
  • Provide proactive, metrics-based feedback to marketing on lead generation campaigns and develop engaging prospect messaging tools for your team to utilise.

Qualifications:

  • 2-5 years’ business-to-business outbound sales contact centre and team management experience.
  • Experience of establishing or further developing an outbound contact centre sales team environment.
  • Strong experience with Salesforce.com.
  • Proven track record in exceeding personal and team-based quotas and goals.
  • Ability to liaise with senior-level executive contacts, both internal and external.
  • Exceptional written and oral presentation skills.
  • Graduate calibre.
  • Strong entrepreneurial drive and work ethic: Ambition and a willingness to work hard are critical attributes for this role.
  • Experience of MS-Office tools including PowerPoint and Excel.

If you are interested in applying for this position, you will need to have a passion for delivering exceptional sales leadership and management within an outbound sales contact centre environment. You will need to be commercially focused to deliver consistently against sales and operations goals. 
 

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