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HEAD OF ADMINISTRATION
Roheela Khan MSc, BA (Hons), AssocCIPD Recruitment Operations Director
Job Description
HEAD OF ADMINISTRATION -SALES SUPPORT
Salary £45-55000 (Dependent on Experience) Car Allowance Bonus Benefits
Location: East Midlands
Commutable from Northampton, Wellingborough, Newport Pagnell, Moulton, Rothwell, Rushden, Higham Ferrers, Stony Stratford, Cranfield, Brixworth, Rugby, Daventry, Crick, Milton Keynes, Bedford, Kettering, Towcester, Market Harborough, Leicester, Coventry, Corby, Banbury, Brackley,
A great career development opportunity for an experienced Administrative Support Team Leader, Supervisor or Manager to join a high growth and key player within the financial services sector as Head of Administration - Sales Support. Our client is experiencing unprecedented growth and expansion of its operations. You will lead a team of sixteen engaged in administrative and secretarial support to a large cross functional and executive team including sales, legal, finance, credit and underwriting, HR and Recruitment.
The Role:
As Head of Administration - Sales Support, you will be
· Responsible for delivering service and operational excellence through leading, motivating and developing the administration team to achieve team targets and individual objectives within a time sensitive environment.
· You will drive a continuous improvement ideology through collaborative engagement across business areas. This will support standardisation, simplicity, consistency, and quality for customers.
· Manage the prioritisation of tasks and workflow throughout the sales support and administration team.
· Assist with recruitment for the department including planning for probation and initial support for new employees
· Training, mentoring and coaching individuals to ensure that their knowledge and skill levels are appropriate to carry out their administrative and secretarial duties
· Lead by example in displaying the most accurate and effective methods of carrying out the essential team tasks
· Manage the training requirements of the team including the implementation of any new processes and procedures
· Manage the performance of individuals by utilising monthly one to one feedback sessions and providing individuals with objectives and personal development plans in line with standards
· Monitor and manage staff performance / conduct, up to and including investigation stage
· Manage the daily workloads, plan resource, and set individual and team targets to ensure SLAs, targets objectives are achieved
· Process transactions and make decisions in line with the agreed mandates
· Motivate individuals and the team to generate a positive, working environment and produce work of a high standard
· Review the quality of the work produced by the team by completing monthly auditing in line with the quality assurance framework. If required followed up by structured coaching
· Produce regular MI reflecting the teams' performance to support and monitor objective performance
· Consistently apply the HR procedures including absence management procedures to minimise/control absence levels within the team
· Assist with implementing change in a manner that maintains / enhances performance levels.
· Drive efficiencies through identifying process failings and suggesting appropriate improvements
The Ideal Candidate:
· Educated to minimum A level/BTEC HNC/HND or University Degree
· Current and recent experience in a supervisory, team leadership or managerial role within administrative/secretarial or sales support
· Experience leading a team processing financial documentation in a time sensitive environment would be key to success.
· Experience as a Senior Paralegal or Legal secretary or within Financial Services such as Retail Banking, Asset Finance, Loans, Professional Services, Mortgages or Conveyancing administrative support would be advantageous
· Experience within finance documentation related administration such as financial services, fleet & vehicles leasing, legal, mortgages or conveyancing or asset finance or loans or professional services would be advantageous but not essential and experience gained in other fast paced sales support/administration environments would be considered.
· A confident communicator, used to operating as an indispensable part of a very busy leadership team, ensuring that your administration team support the sales team and other functions to convert and process sales, proposals and contracts ensuring excellent customer service.
· An excellent professional manner and presentation will be a prerequisite as you will operating at senior leadership and board level internally and externally will be communicating with external partners such as financial institutions and suppliers.
· Confident and proactive manner.
· Professional with excellent people management, development, coaching and mentoring experience.
· A performance manager who understands an individual's ambitions, motivations, training needs, strengths, and development areas effectively
· Experience of training and coaching an administration team to be the best they can be.
· Excellent presentation skills as you will be liaising at senior management and executive level.
· Excellent time management, planning, problem solving skills
· Very PC literate to ensure that your team deliver a timely and accurate service when it comes to preparing documentation.
· A great reputation for leading a sales support/administration team renowned for accuracy, efficiency, and attention to detail.
· You will be a self-starter, proactive and solutions driven.
· A team player used to a fast-paced deadline driven commercial/sales environment.
In return our client offers a very competitive salary, a car allowance, an annual bonus and a range of other benefits and social/team events.
SIMILAR JOBS
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Personal Assistant
£30000 - £35000 per annum Pro Rata BenefitsPersonal Assistant (Part time)
Circa £35000 (pro rata full time equivalent).
Part Time - 25 hours over four or five working days a week. Possibility to increase hours.
Remote Working. Company HO in East Midlands.
Our client is seeking a skilled Personal Assistant to support the Director of a successful property development business focused on commercial property, residential homes and student accomodation. Our client is seeking a PA who can assist the director and owner of the business with management and coordination of both his personal, family and business affairs. This is an exciting new part time opportunity, working with a well established yet dynamic business who has experienced tremendous growth. It is not anticipated that you will be required outside office hours except in very exceptional circumstances. Our client is offering the role on a part time basis of 25 hours over four or five days and there could be a possibility to increase hours too.
In this role, you will play a crucial role in ensuring seamless operations, supporting the director in their day-to-day tasks. You will be managing a busy schedule, coordinating meetings, and handling confidential matters with the utmost discretion.
The individual you will be supporting travels nationally and internationally regularly and within your working hours, as and when required, you will be assisting with the booking of flights and booking of hotels etc. Ultimately ensuring everything runs as smoothly as possible. There are also financial administration duties, including the paying of invoices, keeping a record of expenses, and linking invoices to bank accounts for accountants.
Other administrative responsibilities include liaising with different business partners, reviewing important documents such as contracts and conducting various research projects and presenting your findings.
You will have previous experience working as a Personal Assistant, Executive Assistant, PA or in a similar senior administrative role. Proficiency in using office productivity tools such as Microsoft office suite including Outlook, Word, Excel, Powerpoint are essential to success.
Don't miss out on this excellent opportunity to become an integral part of a growing privately owned property development business. Apply now and take the next step in your career as a PA/Executive Assistant.
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Head of HR Shared Services (Interim)
£60000 - £70000 + Bonus + Excellent BenefitsUK & Ireland Head of HR Shared Services - Interim
£70000 Benefits (12-month interim contract via payroll)
Leicestershire (Hybrid)
Are you an experienced HR generalist with a talent for developing and continuously improving processes? Our client, a global engineering and technology business, is looking for an Interim Head of HR Shared Services to transform its UK & Ireland HR operations centre.
This is a brilliant opportunity for an experienced HR professional who has a passion for continuous improvement and who can influence, drive performance and efficiencies across the HR Shared Service. Process mapping, automation and policy development all feature in this role, centred around driving employee experience for this innovative and successful organisation.
This is a 12-month project-based assignment. The role is offered on a hybrid basis with two days per week spent at our client's Leicestershire based HQ. You will be employed via our client's payroll. There may also be occasional travel to other sites in the North West, Scotland and Ireland. You will also liaise closely with colleagues in the European HR Shared Services Operation in relation to best practice.
The Interim Head of Shared Services role is accountable for the smooth and efficient delivery of core People Services across the UK and Ireland to include Human Resources Administration, outsourced Payroll, Data, MI & Reporting and Benefits Administration.
Reporting to the UK & Ireland HR Director, this role will be responsible for the development and implementation of the HR Shared Service strategy, policies and approaches consistent with the overall HR strategy and objectives.
The role will develop, implement, and manage resources and programmes that improve cost, value and effectiveness of the HR Shared Service offering ensuring that there is a direct impact on people performance and the business. The objective is to drive transformation of the operating model, with employee self-service access where applicable, whilst maintaining core HR services.
To be set up for success and excel in this role, you will have strong analytical mindset, effective communication skills, and a commitment to continuous improvement.
The Role:
· Lead, coordinate, and manage the delivery of HR Shared Services function activities creating a one team ethos to ensure the effective delivery of Employee Lifecycle interventions.
· Ensure resources are identified, put in place, and developed to meet business strategies and strategic direction, standards, and requirements.
· Develop and embed the longer-term functional agenda for Shared Services consistent with overall strategy, aims and capability requirements of the business area to generate service improvements consistent with targets and objectives.
· Lead the team to success and provide team training on new or changed processes and protocols, bring legislative changes to life and ensure the team is regularly refreshed and updated, and take ownership of their continuous professional development.
· Ensure HR Shared Service, policies and plans are developed/adapted to meet the specific requirements of the business and implemented for the business.
· Ensure the shared services position is communicated and understood, influence developments and understand and implement best practice to ensure governance, compliance and performance improvement.
· Champion change, drive continuous improvement and lead initiatives to simplify and streamline operations.
The Ideal Applicant
· Ideally available to commence by the end of May/early June 2024
· Graduate calibre with CIPD level 7/master's degree essential
· Extensive experience operating as a Head of HR Shared Service with accountability for Employee Relations, HRIS and Total Reward and outsourced Payroll.
· Experience gained within a multinational matrix environment.
· Previous demonstrable experience of HR Operations/HR Shared Services transformation and evolution.
· Specific Experience of transforming and re-engineering expensive or ineffective processes including process mapping, automation, and policy development.
· Ability to coach, mentor, develop and lead a team to success.
· Strong systems experience and ideally experience using Oracle based HR Systems or other similar HR ERP Systems.
· Ability to demonstrate strong use of data insight to drive change.
· Detailed knowledge of UK & Ireland HR and Employment Law and processes
· Ability to build strong partnerships with key stakeholders.
· Familiarity with continuous improvement and project management techniques
Apply now and join a dynamic and innovative organisation striving to make a difference in the digital world. Email your CV, quoting reference LX 1908868 to or call us on 01905 381 320.
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CATEGORY BUYER - Indirect Spend, Corporate & Professional Services
C£60-80000 (Dependent on Experience) + Bonus + Excellent Blue-Chip Benefits PackageCATEGORY BUYER - Indirect Spend, Corporate & Professional Services
“Senior Buyer/ Category Specialist or Category Manager sought by global energy leader for its Engineering Agency Workers & Engineering Consultancy Workers Category”.
C£60-80000 (Dependent on Experience) + Bonus + Excellent Blue-Chip Benefits Package
Location: North West (Hybrid)
Commutable from Ellesmere Port, Mold, Wrexham, Birkenhead, Wallasey, Chester, Warrington, Runcorn, Widnes, Liverpool, Crewe, Knutsford, Macclesfield, South Manchester, Wigan, Newton le Willows, Leigh, Heywood, Skelmersdale.
This is a permanent opportunity for a highly experienced graduate calibre, CIPS qualified procurement professional to join a global multinational energy environment within its indirect spend area covering the Recruitment Solutions and specifically Engineering Agency Workers & Engineering Consultancy Workers Category. Experience in similar recruitment solutions will be essential to success in this role.
Our client is a multi-site manufacturing/processing and complex matrix organisation undertaking multiyear, £multimillion EPC projects.
The Senior Buyer/Category Specialist will operate as part of a large procurement category management team, and will work closely with national, European, and global divisions and business units.
The Role:
- The delivery of agreed category plans through the execution of strategic sourcing projects to meet business partner requirements, maximizing value for our client.
- Contributing to the development of category plans by creating and owning sub-category plans
- Support the development of medium to long range category plans and be able to influence the development of value delivery plans through knowledge of local needs and local supply markets.
- The implementation of strategic sourcing and supplier management activities to deliver in year value as well as using knowledge of local needs and supplier capabilities to contribute to the development of long-range category plans developed using standard company tools and communicated through the appropriate governance models.
- Savings delivery is a critical component of the role and Senior Buyer will be responsible for ensuring the accuracy of reporting and management of value outlooks in standard company reporting tools.
- Collaborate with project specific stakeholders to ensure change management is efficient and effective to guarantee sustainable value delivery.
- Change management is a key challenge in the role and Senior Buyers/Category Specialists must have expert influencing and negotiation skills alongside key technical competencies relating to procurement transactional planning, commercial contract management and supplier relationship management.
- As Senior Buyer/Category Specialist you will provide the first line of supplier performance management activities to ensure sustainable and secure supply of goods and services to support ongoing safe and effective operation of facilities.
The Ideal Candidate:
- Will be of graduate calibre /university degree educated, part or fully qualified CIPS, with previous multinational strategic commercial procurement, buying and sourcing experience.
- Recruitment Solutions category management experience including agency workers and consultancy workers will be essential for this role.
- Commercial procurement/tactical and strategic buying experience gained within a multinational matrix organisation.
- Currently working as a Buyer, Senior Buyer, Category Specialist or Category Manager for a large matrix organisation such as an EPC Engineering & Procurement Contractor, Construction and Civil Engineering or other large Infrastructure Projects leader.
- Experienced in sourcing, negotiation, and management of £multimillion spend categories.
- Experienced in developing strategic category plans.
- A proven track record of working with senior stakeholders across multiple sites.
- Self-starter, with lots of initiative, drive, and ambition to succeed.
- Confidence and capability Must be able to influence at all levels of the organisation through strong relationship management.
- Excellent analytical, research, communication, and presentation skills.
- Excellent team working ability, particularly with suppliers and sourcing managers.
- Ability to develop and manage strong relationships both internally and externally (e.g. suppliers).
- Highly motivated with a drive for results – performance focussed.
- Strong integrity ensuring procurement operates to high standards and is fully trusted by its internal and external stakeholders.
- Naturally analytical and inquisitive.
- Experience of SAP/SAP Ariba procurement systems essential.
- Demonstrate attention to detail to derive accurate and insightful recommendations.
Our client offers excellent development and the opportunity to make a real difference in a business that really values its people.
To apply without delay, please email your CV quoting reference LX 1919888
