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Customer/Key Account Relations Coordinator - Renewable Energy
Roheela Khan MSc, BA (Hons), AssocCIPD Recruitment Operations Director
Job Description
CUSTOMER/KEY ACCOUNT RELATIONS COORDINATOR- Renewable Energy Sector
C£28000 Excellent Benefits
Huntingdon, Cambridgeshire
Our client is a global market leader and innovator within the renewable energy sector.
We have an exciting opportunity for a Customer Relations Coordinator to join our client's team in Huntingdon. This position requires a customer focused, tactful, diplomatic, yet sometimes firm approach managing key account customers.
As Customer Relations Coordinator you will be trained in the technical aspects of our client's product and service offer. Your role, as Customer Relations Coordinator, and the primary contact for customers, will be to understand all service-related contractual matters, ensuring that customer needs are meet, prioritizing their enquiries and responding promptly to meet customer expectations. This will require excellent verbal and written communication skills and accuracy relating to contracts. Successful coordination and collaboration with other internal departments will also be critical to the success of this role.
The Role:
* Primary customer contact.
* Ensure customer needs are met, prioritising customer queries and concerns, respond quickly and appropriately to meet with customer expectations.
* Ability to understand and interpret contractual and technical matters in order to articulate customer facing responses.
* Excellent verbal communication skills and written ability to liaise with, respond to customers regarding technical issues and contractual arrangements. Relay our client's operational requirements and limitations to customers.
* Organise, manage and maintain key customer accounts. This will involve occasional travel to customers' sites, offices, and renewable energy site throughout the UK.
* Ability to produce and deliver understandable presentations for UK customers, managers, and employees.
* Proactively manage and follow up with customers for late payment of invoices and maintain customer database.
* Ensure that all parties comply with contracts. Where anomalies occur, communicate these to relevant supervisors and managers and work towards a positive outcome.
* Produce and manage reports for supervisors and management, internal/external customers both paper based and computerized.
* Demonstrable experience of working in a team/customer support role.
* A working knowledge of MS Office and other computer software for effective and efficient communication, ideally SAP and/or SCADA
* Ensure that a positive external image of our client's brand is maintained
Your Experience:
* At least two years' experience within a customer facing role and a comprehensive understanding of customer services.
* MS office proficient, SAP experience, SCADA usage would be advantageous.
* Customer service / relations training
* Business Administration
* Positive approach to prioritising high workloads and multi-tasking
* Teamwork and the capability of cross departmental working, gaining and collating information from many sources.
* Tactful, resolute, and able to stand by decisions.
* Excellent phone manner and people interaction skills
* Ability to think on your feet and provide solutions.
In return our client offers a excellent salary and benefits package including private healthcare, pension, Employee Assistance Programme, life insurance and Cycle to Work Scheme.
To apply without delay, please email your CV quoting reference LX 662494
SIMILAR JOBS
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Head of HR Shared Services (Interim)
£60000 - £70000 + Bonus + Excellent BenefitsUK & Ireland Head of HR Shared Services - Interim
£70000 Benefits (12-month interim contract via payroll)
Leicestershire (Hybrid)
Are you an experienced HR generalist with a talent for developing and continuously improving processes? Our client, a global engineering and technology business, is looking for an Interim Head of HR Shared Services to transform its UK & Ireland HR operations centre.
This is a brilliant opportunity for an experienced HR professional who has a passion for continuous improvement and who can influence, drive performance and efficiencies across the HR Shared Service. Process mapping, automation and policy development all feature in this role, centred around driving employee experience for this innovative and successful organisation.
This is a 12-month project-based assignment. The role is offered on a hybrid basis with two days per week spent at our client's Leicestershire based HQ. You will be employed via our client's payroll. There may also be occasional travel to other sites in the North West, Scotland and Ireland. You will also liaise closely with colleagues in the European HR Shared Services Operation in relation to best practice.
The Interim Head of Shared Services role is accountable for the smooth and efficient delivery of core People Services across the UK and Ireland to include Human Resources Administration, outsourced Payroll, Data, MI & Reporting and Benefits Administration.
Reporting to the UK & Ireland HR Director, this role will be responsible for the development and implementation of the HR Shared Service strategy, policies and approaches consistent with the overall HR strategy and objectives.
The role will develop, implement, and manage resources and programmes that improve cost, value and effectiveness of the HR Shared Service offering ensuring that there is a direct impact on people performance and the business. The objective is to drive transformation of the operating model, with employee self-service access where applicable, whilst maintaining core HR services.
To be set up for success and excel in this role, you will have strong analytical mindset, effective communication skills, and a commitment to continuous improvement.
The Role:
· Lead, coordinate, and manage the delivery of HR Shared Services function activities creating a one team ethos to ensure the effective delivery of Employee Lifecycle interventions.
· Ensure resources are identified, put in place, and developed to meet business strategies and strategic direction, standards, and requirements.
· Develop and embed the longer-term functional agenda for Shared Services consistent with overall strategy, aims and capability requirements of the business area to generate service improvements consistent with targets and objectives.
· Lead the team to success and provide team training on new or changed processes and protocols, bring legislative changes to life and ensure the team is regularly refreshed and updated, and take ownership of their continuous professional development.
· Ensure HR Shared Service, policies and plans are developed/adapted to meet the specific requirements of the business and implemented for the business.
· Ensure the shared services position is communicated and understood, influence developments and understand and implement best practice to ensure governance, compliance and performance improvement.
· Champion change, drive continuous improvement and lead initiatives to simplify and streamline operations.
The Ideal Applicant
· Ideally available to commence by the end of May/early June 2024
· Graduate calibre with CIPD level 7/master's degree essential
· Extensive experience operating as a Head of HR Shared Service with accountability for Employee Relations, HRIS and Total Reward and outsourced Payroll.
· Experience gained within a multinational matrix environment.
· Previous demonstrable experience of HR Operations/HR Shared Services transformation and evolution.
· Specific Experience of transforming and re-engineering expensive or ineffective processes including process mapping, automation, and policy development.
· Ability to coach, mentor, develop and lead a team to success.
· Strong systems experience and ideally experience using Oracle based HR Systems or other similar HR ERP Systems.
· Ability to demonstrate strong use of data insight to drive change.
· Detailed knowledge of UK & Ireland HR and Employment Law and processes
· Ability to build strong partnerships with key stakeholders.
· Familiarity with continuous improvement and project management techniques
Apply now and join a dynamic and innovative organisation striving to make a difference in the digital world. Email your CV, quoting reference LX 1908868 to or call us on 01905 381 320.
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CATEGORY BUYER – Indirect Spend, Corporate & Professional Services
C£60-80000 (Dependent on Experience) + Bonus + Excellent Blue-Chip Benefits PackageUK, Home Based, London, East Anglia, Midlands East, Midlands West, South (inc. Isle of Wight), South East (inc Home Counties), Thames Valley (M4 Corridor), HybridCATEGORY BUYER – Indirect Spend, Corporate & Professional Services
“Senior Buyer/ Category Specialist or Category Manager sought by global energy leader for its Engineering Agency Workers & Engineering Consultancy Workers Category”.
C£60-80000 (Dependent on Experience) + Bonus + Excellent Blue-Chip Benefits Package
Location: London W12 (Hybrid)
This is a permanent opportunity for a highly experienced graduate calibre, CIPS qualified procurement professional to join a global multinational energy environment within its indirect spend area covering the Recruitment Solutions and specifically Engineering Agency Workers & Engineering Consultancy Workers Category. Experience in similar recruitment solutions will be essential to success in this role.
Our client is a multi-site manufacturing/processing and complex matrix organisation undertaking multiyear, £multimillion EPC projects.
The Senior Buyer/Category Specialist will operate as part of a large procurement category management team, and will work closely with national, European, and global divisions and business units.
The Role:
- The delivery of agreed category plans through the execution of strategic sourcing projects to meet business partner requirements, maximizing value for our client.
- Contributing to the development of category plans by creating and owning sub-category plans
- Support the development of medium to long range category plans and be able to influence the development of value delivery plans through knowledge of local needs and local supply markets.
- The implementation of strategic sourcing and supplier management activities to deliver in year value as well as using knowledge of local needs and supplier capabilities to contribute to the development of long-range category plans developed using standard company tools and communicated through the appropriate governance models.
- Savings delivery is a critical component of the role and Senior Buyer will be responsible for ensuring the accuracy of reporting and management of value outlooks in standard company reporting tools.
- Collaborate with project specific stakeholders to ensure change management is efficient and effective to guarantee sustainable value delivery.
- Change management is a key challenge in the role and Senior Buyers/Category Specialists must have expert influencing and negotiation skills alongside key technical competencies relating to procurement transactional planning, commercial contract management and supplier relationship management.
- As Senior Buyer/Category Specialist you will provide the first line of supplier performance management activities to ensure sustainable and secure supply of goods and services to support ongoing safe and effective operation of facilities.
The Ideal Candidate:
- Will be of graduate calibre /university degree educated, part or fully qualified CIPS, with previous multinational strategic commercial procurement, buying and sourcing experience.
- Recruitment Solutions category management experience including agency workers and consultancy workers will be essential for this role.
- Commercial procurement/tactical and strategic buying experience gained within a multinational matrix organisation.
- Currently working as a Buyer, Senior Buyer, Category Specialist or Category Manager for a large matrix organisation such as an EPC Engineering & Procurement Contractor, Construction and Civil Engineering or other large Infrastructure Projects leader.
- Experienced in sourcing, negotiation, and management of £multimillion spend categories.
- Experienced in developing strategic category plans.
- A proven track record of working with senior stakeholders across multiple sites.
- Self-starter, with lots of initiative, drive, and ambition to succeed.
- Confidence and capability Must be able to influence at all levels of the organisation through strong relationship management.
- Excellent analytical, research, communication, and presentation skills.
- Excellent team working ability, particularly with suppliers and sourcing managers.
- Ability to develop and manage strong relationships both internally and externally (e.g. suppliers).
- Highly motivated with a drive for results – performance focussed.
- Strong integrity ensuring procurement operates to high standards and is fully trusted by its internal and external stakeholders.
- Naturally analytical and inquisitive.
- Experience of SAP/SAP Ariba procurement systems essential.
- Demonstrate attention to detail to derive accurate and insightful recommendations.
Our client offers excellent development and the opportunity to make a real difference in a business that really values its people.
To apply without delay, please email your CV quoting reference LX 1920117
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Specification Sales Manager - Structural Glazing Systems
c£65000 + Car/Car Allowance, Bonus + BenefitsSpecification Sales Manager - Structural Glazing Systems
"Amazing opportunity for structural glazing systems specialist with a track record of sales to Architects & Specifiers in London/South East."
C£65000 Car Allowance Bonus Benefits
Location: London/South East/M25 - Field/Home Based
Commutable locations: Greater London, Home Counties, Middlesex, Buckinghamshire, Hertfordshire, Essex, Surrey, Berkshire, Oxfordshire, Sussex, Kent, Hampshire
Our client is a European market leader in the manufacture and supply of structural glazing systems to the industrial, educational and commercial sector including hotels, airports, shopping centres, schools, rail/underground, and commercial developments. This role will focus specifically on specification sales to Architects and Specifiers in London and the South East.
This is a newly created position to support our client's growth plans for its unique and marketing leading range of structural glazing products and solutions in the UK industrial and commercial specification sales market. They would like to increase their coverage and brand recognition with the appointment of a London/SE based Specification Sales Manager with a network of partnerships with Architects and Specifiers.
You will cover a territory spanning the South/South East around the M25, Greater London and surrounding Home Counties such as Essex, Hertfordshire, Middlesex, Buckinghamshire. The successful candidate will therefore be field based in the Southern region around the M25, M27, M1, M3, M4.
The Specification Sales Management role will be very much focused on new business development, key account and project management selling our client's full range of structural glazing solutions to architects and specifiers predominantly in relation to yearly and multiyear design and construction development projects. Therefore, you must have experience of specification sales, building relationships with architects including technical discussions about the installation of products and management of the quotation bank within the territory. Most importantly you will have a strong established network of contacts within the structured glazing systems, specialist glass, windows, doors, skylights, curtain walling, facades systems, drylining, insulation, roofing, or other similar specialist construction or architectural components for commercial and industrial builds.
The Role:
* Based from a home office, and under the direction of and reporting to the UK Managing Director, you will foster and promote the sale of structural glazing systems within the Southern/South East, Greater London region.
* Call on current and prospective customers or specifiers (architect or specifying engineer) to explain the advantages of our client's products and their capabilities, and assist in defining project requirements, influencing the preparation of specifications or matching products with existing specifications. Communicate our client's value proposition in comparison with other similar competitor products in the marketplace.
* Analyse major construction job requirements for special or unique applications and provide technical input to arrive at an engineered solution. Use sketches, drawings and calculations (as required) to focus on requirements, and provide customer with best options. Work as a liaison between the customer and our client's Head Office to expedite or resolve final design requirements as necessary.
* Maintain tracking system, and follow up all calls and enquiries to ensure that the order is closed. Analyse any problems presented by the customer, develop appropriate solutions, and assist customer in resolving the concern.
* Work closely with Head Office, including the design and technical team to develop strategic pricing for major contracts and partnering agreements when required.
* Maintain an effective, ongoing relationship with repeat and key account customers.
* Maintain appropriate contact with the Head Office. Provide specified reports to the Managing Director on a timely basis.
* Monitor competitor activity and market trends within the territory, and make appropriate recommendations regarding them.
* Participate in identifying new markets or new needs for existing products, and new market needs for new products. Participate in the development of specific sales strategies to increase sales of individual products / product lines. As requested, undertake projects relating to business and sales development within defined territories.
* Make PowerPoint or other types of presentations at CPD roadshow events, seminars, or conferences to communicate the advantages of our client's products.
* Perform other related duties as assigned or warranted by conditions.
The Ideal Candidate:
* University degree/graduate calibre/A Level education.
* Currently undertaking a similar Specification Sales, new business development, sales hunter and consultative selling role within the structural glazing systems, specialised glass, windows, doors, skylights, curtain walling, facades or other similar specialist construction or architectural components for commercial and industrial builds. Candidates with experience of other architectural products for large scale industrial/commercial projects will also be considered.
* Will possess an established network of specification sales contacts from the commercial and industrial build/construction sector such as Architects and Specifiers.
* This must include experience of specifications, building relationships with architects and including CPD presentations, technical discussions about the installation of products and the quotation process.
* Articulate, with good written and verbal communication skills.
* Ability to see projects through from enquiry to quotation to order, maintaining contact and confidently handling objections at every stage.
* Detail oriented and familiar with CRM systems.
* Experience / knowledge of the industrial and commercial construction industry in the South East/London.
* Familiar with construction site visits to undertake inspections, with strict adherence to health and safety requirements.
* Computer literate including Excel, Powerpoint and CRM systems.
* Currently undertaking a similar field based role in the London/South East area.
To apply, without delay, please email your CV, quoting reference LX 1686058
