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HEAD OF CLIENT SERVICES & PROJECT MANAGEMENT– CLINICAL TRIALS
Job Description
HEAD OF CLIENT SERVICES & PROJECT MANAGEMENT– CLINICAL TRIALS
"Experienced Clinical Trials Project Manager/Client Services Manager required to lead both clinical trials project teams and key account growth through excellent relationship management"
Salary: Very Competitive + Blue Chip Benefits
Suzhou, Jiangsu China
Our client is a global leader in outsourced pharmaceutical clinical trials project management working with major international drug manufacturers to provide exceptionally high on-time service levels to stringent regulatory and QA standards.
The Role:
As Head of Client Services & Project Management you will manage the clinical trials logistics operations and clinical trials project management team. You will also play a critical role in assisting our client’s Chinese operation to achieve customer acquisition and revenue growth objectives. Specifically, you will work closely with Business Development colleagues to generate additional growth and interest by leveraging opportunities from existing pharmaceutical clinical trials clients, generating local opportunities in China, qualifying prospects and opportunities.
As Head of Client Services & Project Management you will supervise and coordinate the Chinese facility’s clinical trails logistics operations and clinical trials project management ensuring the timely delivery of client clinical trials projects; control of all processes related to logistics operations in line with Good Manufacturing, Storage and Distribution Practices at internal and external level as well as implementation of processes to support productivity enhancements. You will also generate metrics, control and optimization of processes, evaluation of service capacities and response time to reduce operating process deviations. You will lead a team of clinical trials project managers. Therefore, you will be a strong leader of people familiar with managing change in a dynamic environment. A key part of the role will be to instill a proactive rather than reactive approach to clinical trials project management. You will be highly engaging, motivational, visionary and supportive as the team and the Chinese operation goes through a major change in approach.
You will also proactively manage client relationships ensuring appropriate communication, business engagement, implementation and service delivery to enable retention, growth and long term mutual business partnerships. To succeed in this role, you must have a clinical trials project, process and quality management background combined with a strong network of contacts and clients within the pharmaceutical clinical trials sector in China/Latin America.
You will be highly consultative, with excellent listening and client services/key account management experience within the clinical trials project management arena. You will have a track record of nurturing clients and a high focus on face to face relationship management. The focus will be on an excellent customer experience. You will work closely with local and global colleagues in client services, business development and logistics/supply chain operations to optimize and synergise opportunities emanating from the Chinese marketplace.
The Ideal Person
- You must currently reside in China. However, you must be fluent in both English and Chinese.
- You must be educated to degree level in a science, biomedical, pharmaceutical, medical, health related or similar subject.
- You will have an in depth understanding of the pharmaceutical clinical trials market sector. We are not seeking candidates from any other sectors as you will need to present evidence of your clinical trials network of client contacts.
- Experience in clinical trials project and client services delivery management. A formal qualification or certification in Project Management, combined with clinical trials sector experience would be highly desirable.
- Strong people management and leadership experience. Ideally at least 5-7 years of supporting and then at least 2 years leading a clinical trials project management team. Proven experience working with direct management of teams.
- A change manager familiar with developing a highly responsive and proactive rather than reactive clinical trials project management team focused on excellent customer service and customer experience.
- Knowledge of rules related to pharmaceutical GMP, GDP, biosafety, local regulation and SOP.
- A confident personality, familiar and very comfortable working face to face with large pharmaceutical clients in relation to clinical trials projects.
- A significant network of pharmaceutical clients within the clinical trials project management arena.
- Highly motivated to achieve key account growth through leveraging existing relationships, identifying and qualifying opportunities, working closely with business development and marketing colleagues to achieve country revenue and growth targets.
- Requires demonstration of good professional judgment when working with clients, excellent organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and manage multiple tasks to meet strict deadlines.
- Requires strong and effective communication with the ability to effectively present information and respond to questions from groups of pharmaceutical client managers and directors in relation to clinical trials projects.
- Requires strong customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
- Requires experience with detail execution, managing multiple tasks and meeting strict deadlines.
- Experience in pharmaceutical clinical trials quality, logistic and storage activities.
- Strong capability in preparing reports using Excel; knowledge of Windows, and Microsoft Word as well as the understanding and competent use of SOPs required by pharmaceutical clinical trials quality standards.
- Requires strong interpersonal and communication skills to include excellent relationship building.
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