"Experienced Clinical Trials Project/Client Services Manager required to lead both clinical trials project teams and key account growth through excellent relationship management"
CLIENT SERVICES/SALES DEVELOPMENT ACCOUNT MANAGER – CLINICAL TRIALS
“Experienced Clinical Trials Project/Client Services Manager required to lead both clinical trials project teams and key account growth through excellent relationship management”
Salary: Very Competitive + Blue Chip Benefits
Buenos Aires, Argentina
Our client is the division of a NYSE quoted multinational.
Our client is a global leader in outsourced pharmaceutical clinical trials project management working with major international drug manufacturers to provide exceptionally high on-time service levels to stringent regulatory and QA standards with no margin for error.
All orders are assembled, packaged and distributed worldwide with total supply chain visibility and control via a network of depots. The company manages the whole process from the project planning stage through regulatory hurdles, warehouse processes, shipping and delivery.
As Client Services/Sales Development Account Manager you will manage the clinical trials logistics operations and clinical trials project management team. You will also play a critical role in assisting our client’s Argentinian operation to achieve customer acquisition and revenue growth objectives. Specifically, you will work closely with Business Development colleagues to generate additional growth and interest by leveraging opportunities from existing pharmaceutical clinical trials clients, generating local opportunities in Argentina, qualifying prospects and opportunities.
As Client Services/Sales Development Account Manager you will supervise and coordinate the Argentinian facility’s clinical trails logistics operations and clinical trials project management ensuring the timely delivery of client clinical trials projects; control of all processes related to logistics operations in line with Good Manufacturing, Storage and Distribution Practices at internal and external level as well as implementation of processes to support productivity enhancements. You will also generate metrics, control and optimization of processes, evaluation of service capacities and response time to reduce operating process deviations. You will lead a team of clinical trials project managers. Therefore, you will be a strong leader of people familiar with managing change in a dynamic environment. A key part of the role will be to instill a proactive rather than reactive approach to clinical trials project management. You will be highly engaging, motivational, visionary and supportive as the team and the Argentinian operation goes through a major change in approach.
You will also proactively manage client relationships ensuring appropriate communication, business engagement, implementation and service delivery to enable retention, growth and long term mutual business partnerships. To succeed in this role, you must have a clinical trials project, process and quality management background combined with a strong network of contacts and clients within the pharmaceutical clinical trials sector in Argentina/Latin America.
You will be highly consultative, with excellent listening and client services/key account management experience within the clinical trials project management arena. You will have a track record of nurturing clients and a high focus on face to face relationship management. The focus will be on an excellent customer experience. You will work closely with local and global colleagues in client services, business development and logistics/supply chain operations to optimize and synergise opportunities emanating from the Argentinian marketplace.
The Ideal Person
PLEASE DO NOT APPLY FOR THIS ROLE IF YOU DO NOT MEET THE CRITERIA SET OUT IN THE “IDEAL PERSON” SECTION OF THIS ADVERTISEMENT. YOU MUST BE DEGREE EDUCATED WITH PHARMACEUTICAL CLINICAL TRIALS SECTOR PROJECT AND CLIENT SERVICE EXPERIENCE
To apply, please email your CV in English and in word format to Roheela Khan to quoting reference J13475. Interviews will be held via Skype or Google Hangouts and face to face in Buenos Aires.